Returns & Exchanges
We take great care in the craftsmanship and quality of every Deya piece. Standard, non-customized pieces may be returned within 30 days of delivery, provided they meet the return conditions outlined here. See full policy →
Standard Returns
We accept change of mind returns on standard, non-custom items within 30 days of delivery, subject to the following conditions:
- Item must be in original, unused condition with all tags and packaging intact
- Return shipping costs are the responsibility of the customer
- A 25% restocking fee applies to all change of mind returns
- Original shipping charges are non-refundable
Please contact us before initiating a return to receive authorization and instructions.
Custom & Bespoke Orders
Custom and bespoke pieces are made specifically to your selected specifications, including custom dimensions, finishes, fabrics, or other modifications. As such, these pieces are considered final sale and cannot be returned or exchanged, except in the case of a manufacturing defect or an error on our part.
Damaged or Incorrect Items
We kindly ask that all pieces are inspected upon delivery. In the unlikely event that your order arrives damaged or differs from what was ordered, please contact us within 48 hours of delivery and include photographs of the issue.
Our team will review the matter promptly and arrange the most appropriate resolution, whether repair or replacement, at no additional cost to you.
Natural Variations
Each piece is handcrafted from natural materials. Slight variations in wood grain, color, and texture are inherent characteristics that make your piece unique and are not considered defects. These natural differences add to the beauty and authenticity of your furniture.
Client Services
For any questions about returns, exchanges, or our policies, please reach out to our customer care team:
Email: info@deyaworld.com