Returns & Exchanges

 

We want you to love your Deya piece. If something isn’t right, you can request a return within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in resaleable condition
• Returned in original packaging with all accessories/components
• Return request must be made within 14 days of delivery
• Items must be securely packaged for return shipment

Refunds
Once we receive and inspect your return, we’ll confirm by email and refund to the original payment method.

Start a return
Email us at info@deyaworld.com with:

• Order number
• Item(s) you’d like to return
• Reason for return (optional)
  We’ll send you a Return Authorisation (RA) and return instructions.

Return Eligibility
To qualify for a return, items must be:

• Unused, uninstalled, and in resaleable condition
• Complete with all original parts, accessories, and documentation
• Returned with original packaging (or packaging of equal protective quality if approved by our team)

We reserve the right to reject returns that are used, incomplete, damaged, or sent without Return Authorisation (RA).

Return Window
You can request a return within 14 days from the delivery date (the date the item is received by you or the person/organisation at the delivery address).

Customisation & Made-to-Order Items (Final Sale)
If you request that we customize a product in any way, the piece is produced specifically for you and becomes final sale.

This includes, but is not limited to:

• Custom finish (stain/paint/colour)
• Custom material (wood type, glass colour, upholstery fabric, etc.)
• Custom dimensions or structural changes
• Personalization (e.g., engraving, initials, special text)
• Any bespoke or made-to-order specification confirmed by email/WhatsApp/invoice notes

Customised items are not eligible for returns or refunds, except in cases where the item arrives faulty, damaged, or incorrect due to our error.

How to Return

1. Email info@deyaworld.com with your order number
2. We’ll send a Return Authorisation (RA) and packaging/shipping instructions
3. Package the item securely (including protective materials)
4. Ship the return using a trackable, insured service
5. Email us the tracking number

Returns sent without RA may be refused.

Return Shipping & Transit Responsibility

Return Shipping

• Return shipping costs may be the customer’s responsibility unless otherwise required by law or agreed in writing by Deya.
• You may use any carrier at your discretion; however, we strongly recommend trackable + insured shipping.
• If a return is lost or damaged during transit when arranged by the customer, we may be unable to process a refund unless the carrier confirms coverage.

Tip: If you want, we can help you arrange a return shipment at our negotiated rates where available.

Refunds (Timing + Method)

Refunds
Once your return is delivered back to us, we will:

• Inspect the item and email you with the return status (approved/rejected)
• If approved, process a refund to the original payment method

Refund amount
Refunds cover the item price paid at checkout (including any discounts applied at the time of purchase).

Rejected Returns
We may reject returns if:

• The return request is outside the return window
• The item is used, damaged, incomplete, or not resaleable
• The return is sent without Return Authorisation (RA)
• Packaging/accessories are missing

If a return is rejected, we’ll notify you by email and provide next steps.

Distance Sales & Consumer Rights (Turkey)
If you place an order electronically through the website, you are deemed to have accepted the Preliminary Information Form and Distance Sales Contract presented to you.

Buyers are subject to Law on the Protection of Consumers and the Regulation on Distance Contracts and other applicable legislation regarding the sale and delivery of purchased products.

Delivery
Each purchased product is delivered to the person and/or organisation at the address indicated by the buyer, provided it does not exceed the 30-day legal maximum period. If not delivered within this period, the buyer may terminate the contract.

If the product price is not paid
If the buyer does not pay (or payment is cancelled/declined in bank records), the seller’s obligation to deliver ends.

Unauthorised use of credit card
If the credit card used is determined to be used unlawfully by unauthorised persons and payment is not transferred to the seller, the buyer must return the product within 3 days (where applicable, shipping handled as required by law).

Force majeure
If unforeseeable circumstances prevent timely delivery, the buyer will be notified and may request cancellation, replacement with a similar product, or postponement until the obstacle is removed. Refund processing timelines follow applicable legal requirements and bank processing times.

Inspection upon delivery
The buyer must inspect the shipment before accepting delivery. If packaging/product is visibly damaged, do not accept delivery and request a report from the carrier. Accepted deliveries are deemed intact.

Right of withdrawal
The buyer may exercise the right of withdrawal within 14 days from delivery by notifying the seller via the contact information above, provided the product has not been used beyond ordinary inspection and is returned according to applicable rules.