Deya pieces are available here at our en.deyaworld.com online store.

Please visit our Stockists page to discover where our pieces can be viewed or purchased in person.

Product availability varies by location, so we recommend contacting the stockist before visiting.

Available payment methods are displayed at checkout and may vary depending on your location. We accept major credit cards and selected accelerated payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Your selected payment method will be charged when your order is placed and confirmed.

For custom orders arranged directly with our team, the payment schedule will be outlined in your quotation or invoice.

Yes. Once your order has been placed successfully, you will receive a confirmation email containing your order details.

Please check your spam or junk folder if you do not receive the email shortly after placing your order.

Please contact us at info@deyaworld.com as soon as possible if you need to request a change or cancellation.

We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once production, preparation, or fulfillment has begun.

Custom and made-to-order pieces cannot be changed or canceled once their specifications have been approved and production has started.

Please contact us as soon as possible if you need to update your delivery address.

We may be able to make the change if the order has not yet been dispatched. Once an order has shipped, we cannot guarantee that the delivery address can be changed, and additional carrier charges may apply.

You can contact our team at info@deyaworld.com or through the form on our Contact page.

We aim to respond within one business day. Messages received on weekends or public holidays will be answered on the following business day.

We usually dispatch orders within 3-5 days. Please note that during sale periods our dispatch time can be longer. We cannot take responsibility, however, if the delivery time is longer than indicated. See the Shipping page for more information.

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at info@deyaworld.com so we can review the matter.

If you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the piece/s have been received. Please note that once an order is shipped, it cannot be changed or cancelled. DEYA cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

In-stock homeware and decorative objects are typically dispatched within 3–5 business days after the order and payment details have been confirmed.

Furniture is made to order and is typically ready to ship within approximately 4–6 weeks.

Custom orders may require additional production time. The estimated lead time will be confirmed before the order is finalized.

No. Production time and transit time are separate.

The production lead time refers to the period required to make or prepare your piece. Transit time begins once the order has been dispatched and varies depending on the destination, product size, and shipping method.

Our standard shipping rates are calculated based on the item and delivery destination and are shown at checkout.

For custom orders, larger projects, or destinations that require a tailored freight quotation, our team will confirm the shipping cost separately before payment.

We ship to many international destinations.

Enter your delivery address at checkout to view the available shipping options for your location. If your country or region is not available, please contact us at info@deyaworld.com and we will check whether delivery can be arranged.

Yes. Once your order has been dispatched, you will receive a confirmation email containing the available tracking or shipment information.

For larger furniture deliveries, our team or logistics partner may contact you directly to coordinate the delivery.

Unless otherwise stated in writing, international shipping charges do not include import duties, customs clearance fees, brokerage fees, local taxes, or other charges applied by the destination country.

These charges are the responsibility of the customer and may need to be paid before the order can be released by customs.

The customer is responsible for providing any information or documentation requested by the destination country’s customs authorities, carrier, or customs broker.

Please respond promptly to any customs-related requests, as delays may result in storage fees, additional charges, or the shipment being returned to Turkey.

We always aim to prepare and dispatch orders within the stated lead times. However, delays may occasionally occur because of production requirements, carrier schedules, customs procedures, public holidays, severe weather, or other circumstances outside our control.

Our team will contact you if we become aware of a significant delay affecting your order.

Eligible return requests must be submitted within 14 days of delivery.

Items must be unused, uninstalled, complete, in resalable condition, and returned in their original packaging. All returns require prior written approval and a Return Authorization from Deya.

Custom and made-to-order pieces are final sale and cannot be returned or refunded unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Please review our full Returns & Exchanges policy before placing your order.

Furniture pieces are generally made to order and are therefore final sale.

A made-to-order furniture piece may only be eligible for return if it arrives damaged, defective, or incorrect due to our error, or where otherwise required by applicable law.

Please contact us before ordering if you have questions about a product’s materials, dimensions, comfort, or suitability for your space.

No. Customized and bespoke pieces are final sale once the specifications have been confirmed and production has begun.

This includes custom fabrics, finishes, colors, dimensions, materials, structural changes, personalization, and COM orders.

We do not offer direct exchanges.

If an eligible item is approved for return, you may place a separate order for the replacement item. Custom and made-to-order pieces are not eligible for exchange unless they arrive damaged, defective, or incorrect.

Email info@deyaworld.com within 14 days of delivery and include:

• Your order number
• The item you would like to return
• The reason for the return
• Photographs, where relevant

If the return is approved, we will provide a Return Authorization and return instructions. Returns sent without prior authorization may be refused.

For approved change-of-mind returns, the customer is responsible for all return shipping, collection, customs, brokerage, and related costs.

Original shipping charges and expedited shipping fees are nonrefundable.

A restocking fee of up to 20% may apply if repackaging, cleaning, handling, or refurbishment is required before the item can be resold.

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method, typically within 14 business days after inspection and approval. Your bank or payment provider may require additional time to process the funds.

Please inspect the packaging and item carefully at the time of delivery.

If the packaging or product is visibly damaged, do not accept the delivery and ask the carrier to create a damage report.

Email info@deyaworld.com within 48 hours of delivery and include:

• Your order number
• Clear photographs of the packaging
• Clear photographs and videos of the damage
• A copy of the carrier’s damage report, if available
• A description of the issue

Please keep all original packaging while the claim is being reviewed.

Please contact us at info@deyaworld.com within 48 hours of delivery.

Include your order number, photographs of the item and packaging, and a description of what is incorrect or missing. Our team will review the issue and advise you on the next steps.