We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policies below. For full details, see full policy →
Standard pieces may be returned within 30 days of delivery if:
- Item is unused and in original condition
- Original packaging and tags are intact
- You arrange and cover return shipping costs
- Item has not been customized or altered
A restocking fee of 25% may apply. Return shipping and any associated costs are the responsibility of the client, unless the item has arrived damaged or incorrect.
Custom and bespoke pieces are made specifically to your selected specifications, including custom dimensions, finishes, fabrics, or other modifications. As such, these pieces are considered final sale and cannot be returned or exchanged, except in the case of a manufacturing defect or an error on our part.
We kindly ask that all pieces are inspected upon delivery. In the unlikely event that your order arrives damaged or differs from what was ordered, please contact us within 48 hours of delivery and include photographs of the issue.
Our team will review the matter promptly and arrange the most appropriate resolution, whether repair or replacement, at no additional cost to you.
Each Deya piece is individually crafted using natural materials. Subtle variations in wood grain, tone, texture, and finish are inherent to these materials and are part of the character of each piece rather than considered defects.
These natural distinctions ensure that no two pieces are entirely alike.